Clear answers to help families make the right choice.
We’ve made it simple to understand how Carelio works, what to expect, and how to get started
Understanding Brivoncare & Live-In Care
What is live-in care — and who is it suitable for?
Live-in care means a dedicated carer lives in the home to provide one-to-one help with daily life. It’s often ideal for older adults who prefer staying in familiar surroundings rather than moving to a care home.
How do I know if this is the right fit for my loved one?
If your loved one feels lonely, needs help with personal care, mobility, medication reminders or just day-to-day support — live-in care might be the most comfortable and flexible option.
Is Brivon a regulated agency?
Brivon is an introductory platform — not regulated by the CQC. This means we help you connect with qualified, independent carers, while still upholding high safety standards.
What support does Brivon offer after care begins?
We’re here for you 7 days a week. Whether you need to adjust care, change carers, or just ask a question — our team is ready to help.
Getting Started & Choosing a Carer
What’s the first step to get started?
You can either fill in a short form or speak directly with our team. We’ll walk you through everything and tailor care to your family’s needs.
How quickly can care begin?
We can usually introduce carers within 24–72 hours depending on availability and urgency.
Will I get to choose the carer?
Yes — we introduce you to carefully selected carers who fit your loved one’s needs and personality. You decide who feels like the best match.
Can I speak to the carer beforehand?
Absolutely. You’ll be able to speak with the carer by phone or video before making a decision.
Can I request a carer with specific experience or background?
Yes — whether you’re looking for someone with dementia experience, a certain language, or a calm personality, just let us know.
Carer Responsibilities & Practicalities
What happens if I need more than one carer?
For complex care needs that require full 24/7 coverage, we can explore a rota of carers to ensure your loved one has consistent, round-the-clock support.
What’s the first step to get started?
You can either fill in a short form or speak directly with our team. We’ll walk you through everything and tailor care to your family’s needs.
Will the carer be available overnight?
Most live-in carers provide a reasonable level of overnight support. For frequent night-time needs, we’ll discuss whether additional arrangements are required.
Can the carer support with outings or appointments?
If your loved one has a car or there’s access to transport, carers can usually accompany them to appointments or local outings
What should we provide for the carer?
A private bedroom, basic home comforts, and regular meals. We’ll send a full prep checklist to help you get ready.
Do I need to cover the carer’s meals?
Yes — families usually include carers in meals, offer a grocery allowance, or make
Policies & Terms
How does cancellation work?
There’s no long-term lock-in. If you decide to stop care, just give us a short notice period — usually 7 to 14 days.
Where can I view your policies and terms?
All legal terms, policies, and safeguarding guidance are available on our website. You’ll also receive copies during the onboarding process.
